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All our Clothing/Apparel/Products are created On Demand and Cut and Sewed by hand! This means that when you place your order, we print that item/s just for you, one at a time for the best quality! Most of our products are manufactured and shipped from Vietnam and China. Some of products are made and shipped from USA.
This is the reason for the delivery times below.
Shipping carrier: YunExpress, USPS, DHL, EMS, Local Post...
Orders are processed when the payment is accepted.
Estimate Time Of Arrival
We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
Production time
The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
To estimate when you can expect your order, please refer to the time frame below or The description of products:
|
Unit: business days |
||
|
Product |
Production Time |
Shipping Time |
| Apparel |
5 - 7 days |
5 - 15 days |
|
2 - 5 days |
5 - 15 days |
|
|
7 - 9 days |
5 - 15 days |
|
|
2 - 4 days |
10 - 15 days |
|
|
5 - 7 days |
10 - 15 days |
|
|
5 - 7 days |
10 - 15 days |
|
|
Candle Holder |
9 - 11 days |
10 - 15 days |
|
5 - 7 days |
15 - 20 days |
|
| Others | 5 - 10 days |
10 - 15 days |
Please note:
Shipping time
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
| Country | Carrier |
Shipping Time ( business days) |
| US | USPS/ UPS/ DHL Ecommerce/ YunExpress | 15 - 30 |
| EU |
DHL/ UPS/ DHL Ecommerce/ YunExpress/ PostNL/ Bpost/ La Poste/ Colis/ Privé/ Correos/ SDA |
15 - 40 |
| CA | Canada Post/ UPS/ DHL Ecommerce/ YunExpress | 20 - 40 |
| AU | Australian Post/ DHL Ecommerce/ YunExpress | 20 - 40 |
| Others | UPS/DHL Ecommerce/ YunExpress | 30 - 60 |
Please note:
+ ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
You can choose Standard Shipping at a cheaper cost but if the goods are lost
when shipped, we will not refund you, if the goods you receive are defective,
broken, … but cause not by you, we will send you a replacement product
or refund you (if you want the refund, you need to send the package back).
Free shipping is regarded as standard Shipping
Because there is always a risk that goods in transit may be damaged, lost
or delayed, you can choose to transport with Insurance.
When your goods have any errors due to shipping, we will immediately send
you another product or refund you without asking for
any whatever. Besides opting for transportation insurance, making sure the
goods are packed safely and securely also mitigates any loss.
Expedited shipping is regarded as a shipping with insurance.
+ INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering hyturtle.com and if you have any questions, please don't hesitate to contact us via: support@hyturtle.com
Estimate delivery times: 12-26 days (International), 10-17 days (United States).
Return within 30 days of purchase. Duties & taxes are non-refundable.
Guarantee Safe Checkout
This personalized pet memorial garden stone is for the dogs who sat with you on bad days and showed up every single time. Upload your photo and it goes into the central image area — printed on a dark natural slate with a rough stone edge, parchment-style surface, paw prints, a winged paw emblem, and small bone and heart-scroll accents around the design. Your dog's name and years are printed right into the layout. It ships with a black plastic display stand and works indoors or outside.
Upload your pet's photo using the image field at checkout. Enter your pet's name and the years — for example, 2015–2024 — in the text fields. Pick your size. We print and ship your stone ready to display.
If you recently lost a dog, or know someone who did, this stone is a real thing to give. It goes on a bookshelf, a windowsill, or in a garden spot that meant something. Works on its own or alongside other memorial pieces. Order early if you need it for a service or a gathering.
| size |
6in, 8in |
|---|
However, please note to send us your request within 30 calendar days of purchase.
- Parcels that is lost in transit and the post office provided a notice that the package was lost in the mail:
PLEASE NOTE:
- A request needs to be submitted within 07 days from the delivery date or 30 days from order date to qualify for credit or replacement. Please contact us at support@hyturtle.com
- Videos or detailed photos of the faulty product are required for quality control purposes and need to be added as attachment to the submitted request (front, back and packaging)
- Hyturtle WILL NOT make a refund if the item arrives in good condition and meets the customer’s customization/personalization corresponding to his/her order.
Our products are all custom made order. This means you choose exactly what you want to purchase and we produce it (such as size, the design) so we DO NOT accept refund for reasons such as wrong size, wrong design, etc. made by customers. But we can offer you a discount for reordering.
- We DO NOT offer replacements or refunds for invalid address entry, , improper care, damages in use, etc. If your order was undelivered because of the wrong/insufficient address provided by customers, or the delivery is refused by the addressee, our company can only offer you a discount for reordering.
So please notice to fill full information (including house number, apartment number...) on your shipping address.
If the package is returned by the carriers because recipients are not home or they have moved, we can reship the package and customers need to pay the reshipment fee.
- No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions, pandemic's impact or any unforeseen circumstance that may affect our carriers. Thank you for understanding.
- Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. Hyturtle will not be held liable to any misroute parcels.
- For orders to remote areas or countries, we will use epackage for shipment, which may take 01-03 months to be delivered. So please help us to notice the timeline.
RETURN POLICYDue to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
You can return it within 20 days following the delivery date.
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
Please contact our Customer Support team to start the complaint process. Please include the following information:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed
Can I cancel my order(s)? Yes. Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can not be cancelled. Send us an email within 02 hours and let us know the reason why you wish to cancel your order at support@hyturtle.com. We’ll confirm once the modification or cancellation has been made.
We do not accept cancellation of orders outside the 02 hours window and/or because of the production reason. Please note that the time frame for production and shipment are posted in each product’s description hence all customers should be aware of this before concluding an order.
Note: Our team will inspect /verify the photo(s) before we issue out a replacement or refund. Hyturtle reserves the right to refuse any replacement and refund if it does not meet the above criteria.
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website https://hyturtle.com
Natalie Fischer
This product is awesome. I'm giving a 4 out of 5 only because during shipping the photos fell off slightly and I had to reattach them all. This was an easy fix and the product is fully functional. It is an awesome idea. Pictures line up properly and the mechanics work great.
Ulla fischer
Our cat Leo passed away the best cat you could ever have .,this pillow really takes a lot of grieve away thank you for the good job on it ..my Leo looks like in real life ..love love it I keep on hugging this pillow ..I urge anyone who lost an cat dog or any animal to order one is money well spend ..thanks for a great job ..Ulla fischer
Angie
We recently lost our 16 year old yorkie poo and I really wanted something for our camper to memorialize him since we always took him with us. I got this pillow for the couch and it turned out really nice. A little small but still very nice quality.
Hellen Ase
Absolutely love my new water cup it is well worth the buy and keeps my water nice and cool throughout the whole entire day
