A Hug From Heaven - Personalized Photo Pillow
Estimate delivery times: 12-26 days (International), 10-17 days (United States).
Return within 30 days of purchase. Duties & taxes are non-refundable.
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A Hug From Heaven - Personalized Photo Pillow
- PERFECT NOVELTY GIFT: Our pillow is a great sentimental gift idea for family members, best friends, coworkers, and all important people in your life. It will be an extremely meaningful gift for special occasions such as Birthdays, Christmas, Valentine's Day, Thanksgiving, Halloween, Mother's Day, Father's Day, weddings, anniversaries, graduation days for your beloved ones.
- HIGH QUALITY: The pillow has an invisible zipper, already INCLUDES PILLOW INSERT, double-sided printing made of durable polyester, is environmentally friendly, and very comfortable to touch or lay on. High-quality fabric feels comfortable, wrinkle-resistant, and does not fade. NOTE: Our pillow may be vacuum-packed for easier shipping. To use the pillow, simply remove the outer packaging.
- INTERESTING THEME: Our pillow with interesting theme patterns which are conscientiously made by professional designers will be a great highlight, adding fun and color to your life and brightening up wherever you place it. You can use it to decorate your living room, bedroom, office, etc. It will be unique and novelty decor which will for sure attract anyone's eyes and bring them to a good mood.
- SIZES: Our pillow comes in 4 sizes (12"x12", 14"x14", 16"x16", 18"x18") which make it easier for you to choose the size fitting the place where you want to place them. NOTE: During the manufacturing process, our pillows may be smaller by approximately 0.5-1 inch from the specified dimensions as the products are fold-stitched, resulting in some deviation. We recommend considering this when selecting the size to ensure a perfect fit for your intended space.
- SATISFACTION GUARANTEE: Buy with confidence as we are trying our best to offer you the most amazing customer service! If you have any queries, complaints or suggestions about our product quality, please feel free to contact us anytime. We are willing to help you in every possible way. We sincerely hope you could enjoy the purchase and feel happy when using our product.
Size |
12"x12", 14"x14", 18"x18" |
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- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
However, please note to send us your request within 30 calendar days of purchase.
- Parcels that is lost in transit and the post office provided a notice that the package was lost in the mail:
We will not offer a return or refund in such case.
PLEASE NOTE:
- A request needs to be submitted within 07 days from the delivery date or 30 days from order date to qualify for credit or replacement. Please contact us at support@hyturtle.com
- Videos or detailed photos of the faulty product are required for quality control purposes and need to be added as attachment to the submitted request (front, back and packaging)
- Hyturtle WILL NOT make a refund if the item arrives in good condition and meets the customer’s customization/personalization corresponding to his/her order.
Our products are all custom made order. This means you choose exactly what you want to purchase and we produce it (such as size, the design) so we DO NOT accept refund for reasons such as wrong size, wrong design, etc. made by customers. But we can offer you a discount for reordering.
- We DO NOT offer replacements or refunds for invalid address entry, , improper care, damages in use, etc. If your order was undelivered because of the wrong/insufficient address provided by customers, or the delivery is refused by the addressee, our company can only offer you a discount for reordering.
So please notice to fill full information (including house number, apartment number...) on your shipping address.
If the package is returned by the carriers because recipients are not home or they have moved, we can reship the package and customers need to pay the reshipment fee.
- No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions, pandemic's impact or any unforeseen circumstance that may affect our carriers. Thank you for understanding.
- Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. Hyturtle will not be held liable to any misroute parcels.
- For orders to remote areas or countries, we will use epackage for shipment, which may take 01-03 months to be delivered. So please help us to notice the timeline.
RETURN POLICYDue to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or sample shown to you;
- Not what you ordered;
You can return it within 20 days following the delivery date.
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
Please contact our Customer Support team to start the complaint process. Please include the following information:
- Order number
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed
- You will be responsible for paying for your own shipping costs for returning your item(s).
CANCELLATION POLICY
Can I cancel my order(s)? Yes. Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can not be cancelled. Send us an email within 02 hours and let us know the reason why you wish to cancel your order at support@hyturtle.com. We’ll confirm once the modification or cancellation has been made.
We do not accept cancellation of orders outside the 02 hours window and/or because of the production reason. Please note that the time frame for production and shipment are posted in each product’s description hence all customers should be aware of this before concluding an order.
Note: Our team will inspect /verify the photo(s) before we issue out a replacement or refund. Hyturtle reserves the right to refuse any replacement and refund if it does not meet the above criteria.
LATE OR MISSING THE REFUND
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website https://hyturtle.com